1. Order review before dispatch
Submitting an order request does not guarantee dispatch. We first confirm stock availability, destination feasibility, customer details, and any compliance or shipping limitations.
2. Destinations
The website references shipping to the USA, Canada, and Europe. Other destinations may be reviewed on request. We may decline a destination where delivery is restricted, unreliable, unlawful, or commercially impractical.
3. Delivery estimates
Estimated delivery timing, including standard or express shipping, is confirmed after the order request. Any stated delivery period is an estimate, not a guarantee, and may be affected by carrier delays, customs processing, weather, compliance checks, or destination restrictions.
4. Packaging
Where appropriate and operationally available, products may be shipped with protective or temperature-aware packaging. Packaging details are confirmed with the order and do not change the research-use-only status of any product.
5. Customs, duties, and import compliance
Unless we confirm otherwise in writing, the customer is responsible for import permissions, local compliance, customs clearance, duties, taxes, brokerage charges, and any destination-specific restrictions.
We do not provide customs, regulatory, medical, or legal advice.
6. Delivery issues
If a shipment appears damaged, delayed, missing, or incorrect, contact us as soon as possible at manager@pharmapeptides.ltd with your order code and relevant photos or carrier information.